Monthly Archives: April 2019

6 Customer Experience Lessons to Learn from Small Businesses

Customer Experience Lessons

Today, we’re constantly inundated with news of massive mergers and the dominance of large corporations. But it’s worth remembering that even the largest businesses were once small. Apple’s humble garage beginnings are proof enough of this. No matter the size of a business, success ultimately depends on brand reputation, which is largely determined by customer…

Should Your Store Have a Greeter?


News recently broke that Walmart plans to get rid of their store greeter position at approximately 1,000 stores by the end of April 2019. The company was one of the first to incorporate this job, first implementing greeters in 1980 – and for nearly 40 years now, Walmart has mostly hired people with disabilities to…